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Loyalty programs 2018-05-30T15:44:14+00:00

LOYALTY PROGRAMS

⦁ It costs a business about 5-25X more to acquire a new customer than it does to sell to an existing one.
⦁ Existing customers spend 67% more than new customers.
⦁  40% of online shopping revenuecomes from repeat customers, who make up only about 8% of site visitors.
⦁ 82% of EU adults say they’re loyal to brands.
⦁ Loyalty programs provide an opportunity to learn the preferences of customers and design communication strategies that will resonate with them.

Customer loyalty reflects a customer’s willingness to buy from or work with a brand again and again, and it’s the result of a positive customer experience, customer satisfaction, and the value of the products or services the customer gets from the transaction.

Сustomer loyalty is paramount to brands’ success – because loyal customers can grow business faster than sales and marketing. Loyal customers convert and spend with brands they like more often, they spend more, and they tell their family and friends about positive experiences. Word-of-mouth marketing is more effective at driving new customers than branded content and advertising, and in turn, these referred customers become loyal customers that are likely to spend more than average.

Loyalty programs are rewards programs put in place by the owners of an establishment to encourage customers to return.
Any business owner worth his or her salt knows that having loyal customers is vital to keeping a thriving business. Not only is retaining existing patrons about 5 to 25 times less expensive than acquiring new ones, repeat shoppers are known to spend up to 67% morewhen they visit your establishment.

Implementing a solid loyalty program is not only an important way for you as a business owner to make sure that your customers keep returning, it is also an important metric for your churn rate.

Contact us and our team of professionalists will help you to create loyality program that will make your business to grow up!

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